1996 – Present
Geek Squad/Best Buy
From its humble beginnings with Agent Robert Stephens covering his rounds by bicycle through its acquistion and operations as part of Best Buy, the Geek Squad hosted its website infrastructure and many other services with Manage.net LLC.
Originally a simple HTML presence on the ‘worldwide interwebs’, hosted with gofast.net (Dan Cummings’ previous ISP), the Geek Squad hosting infrastructure grew to a high availabily, fully redundant, service powerhouse. Systems designed and operated by Manage.net LLC included fully redundant firewalls, load balancers, network switches, Google search appliances, Akamai CDN, NetApp storage appliances, CMS platforms, Microsoft IIS and SQL platforms and various purpose built Linux web and database systems. Working with several Best Buy suppliers and web development partners over the years, Manage.net LLC remained the consistent presence for over 20 years. We designed and faciliated secure workflows for development, staging, user-acceptance-testing, and regular production releases. We integrated remote support tools, service contract lookups and validations, complex search catalogs and algorithms with multiple domestic and international partners. As Geek Squad expanded overseas, Manage.net LLC added additional site instances and worked with international teams managing their own unique workflows and release schedules. Based on the success of the secure, reliable, and scalable hosting infrastructure, Manage.net LLC designed and deployed expanded hosting for several internal service platforms for Best Buy including RMA systems, Geek Squad City repair tracking and diagnostic systems, Best Buy local store pages, Best Buy Mobile lookup utilities, and many more. As business needs continued to grow and change, Geek Squad fully integrated into Best Buy’s business operations. Manage.net LLC worked with Best Buy internal IT to smoothly migrate systems to consolidated corporate environments and monitor systems and search engine redirects for the next year after transition. Our relationship continues to this day in charitable support of Best Buy’s Geek Squad Academy, providing an opportunity for students to develop tech skills, build self-confidence, spark creativity, and discover how technology can benefit them in their educational pursuits and in future careers.